Outsourcing

Get  a transparent view of the retail outcomes your brand deserves.

Deliver better outcomes for your business. Outsource tasks, roles, or processes that don’t add meaningful value.

Reduce costs, maximize revenue

There are times when you have work for a client and just don’t have all the resources to get it covered.

Engage our on-demand team to fill those gaps you need for work completion.

Sometimes it just doesn’t make sense to recruit to fill roles in your sales and merchandising teams when they come vacant.

Lower your cost of doing business by utilizing our teams to do the work at a fraction of the cost.

Getting stuck doing administration that adds no value to your business?

Our administration support services take this hassle away from you in an efficient and cost-effective manner.

Our skills providing in-field services also translates into call centre engagement with stores when and where needed.

With our flexible and transparent platform we can turn services on and off as required and give you clear results and actionable outcomes.

The back of house process of running sales and merchandising teams can be complex, time consuming, and at times overwhelming.

We can do this for you allowing you to focus on what you do best.

Rolling out training can be a costly exercise and it can often be difficult to know if the team have undertaken it, absorbed it and are ready to apply it in the real world.

Our training solution is transparent, measurable, and effective for everyone. A learning platform that has sales operations at its heart.

Examples of work

Healthcare

A fast-growing Australian company was looking to capitalise on the growth it was having globally and replicating it in pharmacies in their home market. The key objective was to ensure stock was on shelf, it was aligned to agreed promotional activity, and that staff members had accessed or received product education.

To ensure that the greatest amount of coverage was applied, a strategy that had in-store sales and merchandising visits, plus call centre contact to those stores where physical visits could not occur was employed. With a business built on transparency, all the details from visits and call centre contacts were available live to the client as soon as they happened.

Driven by data and the insights created the client had an unrivalled view of the project underway allowing them to engage with the buyer based on facts rather than assumptions. The outcome was stores had engagement in store where there might never have been, leading to increased ranging, and better product knowledge.

Homewares and furnishings

An Australian supplier to a national retail group was required to change the safety standards/warnings and instructions by a deadline to ensure all stock complied to the new ACCC Safety standards.

Without enough team members themselves to get the job done they turned to Omna for a resource solution. Our team located and opened all stock and updated all instructions and warnings with minimal impact to ongoing operations.

The outcome for the clients was that all the stock was updated to comply with the new ACCC safety standards by the allocated deadline.  There was no change to the stock levels in store and no need to return the thousands of units in store nationally.